Ronald Reagan Ucla Medical Center
757 Westwood Plaza
Los Angeles, CA 90095
(310) 825-6301

Hospital Owner: Government - State
Emergency Service Offered: Yes
Type of Hospital: Acute Care Hospitals

Survey of Patients' Hospital Experiences What's This?
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. Use the results shown here to compare hospitals based on ten important hospital quality topics.
Patients who reported that their NURSES communicated well:
"Always" 75%
"Usually" 21%
"Sometimes" or "Never" 4%
Patients who reported that they RECEIVED HELP as soon as they wanted:
"Always" 60%
"Usually" 28%
"Sometimes" or "Never" 12%
Patients who reported that STAFF EXPLAINED about
MEDICINES BEFORE giving it to them:
"Always" 56%
"Usually" 23%
"Sometimes" or "Never" 21%
Patients who reported that the area around their
ROOM WAS QUIET at night:
"Always" 56%
"Usually" 32%
"Sometimes" or "Never" 12%
Patients who reported that they were GIVEN INFORMATION about what to do during RECOVERY:
"Yes" 85%
"No" 15%
Patients who reported that their DOCTORS communicated well:
"Always" 78%
"Usually" 18%
"Sometimes" or "Never" 4%
Patients who reported that their PAIN was well controlled:
"Always" 67%
"Usually" 26%
"Sometimes" or "Never" 7%
Patients who gave their hospital a rating of:
(on a scale from 0 (lowest) to 10 (highest))
"9 or 10" 82%
"7 or 8" 14%
"6 or LOWER" 4%
Patients who reported that their ROOM and
BATHROOM WERE CLEAN:
"Always" 75%
"Usually" 19%
"Sometimes" or "Never" 6%
Patients who reported they would recommend the hospital:
"Would YES DEFINITELY Recommend" 87%
"Would YES PROBABLY Recommend" 10%
"Would NOT Recommend" 3%
Number of Completed Surveys: 300 or more   Survey Response Rate: 34%